At Vehicle Shipping Advisor, we strive to provide you with the best experience when it comes to auto transport services. However, we understand that issues may occasionally arise. If you have a concern or complaint related to the services provided by one of the auto transport companies you found through our platform, we are here to assist you in resolving it.
Steps to File a Complaint:
Contact the Auto Transport Company Directly:
Your first step should be to reach out to the auto transport company with which you had an issue. Most issues can be resolved promptly by discussing them directly with the company's customer service department.
Gather Information:
Before contacting the company, gather all relevant information about your shipment, including your booking reference number, date of service, and a detailed description of the issue you encountered.
Reach Out to Us:
If your issue remains unresolved after contacting the auto transport company, please don't hesitate to reach out to us. You can contact our customer support team at info@vehicleshippingadvisor.com. We are here to assist you in resolving disputes and escalating your concerns to the relevant parties.
Provide Documentation:
When filing a complaint with us, it's helpful to provide any supporting documentation, such as emails, photos, or correspondence with the auto transport company. This will assist us in better understanding your situation.
Our Mediation Process:
We take your concerns seriously and will work to facilitate a resolution. Our mediation process involves liaising with the auto transport company on your behalf to address the issue and seek a mutually agreeable solution.
Resolution:
We will keep you informed throughout the resolution process and strive to reach a fair outcome for all parties involved. Our goal is to ensure that your auto transport experience is as positive as possible.
Please remember that most auto transport companies are committed to providing exceptional service and resolving issues promptly. However, if you encounter any challenges, our team is here to support you and ensure that your concerns are addressed effectively.
Your satisfaction and trust are of utmost importance to us, and we are dedicated to assisting you in every way possible. If you have any questions or need to file a complaint, please do not hesitate to contact us. We appreciate your feedback and are here to help.
