SGT Auto Transport Reviews

Demystifying Vehicle Shipping Terminology: Understanding the Process with SGT Auto Transport

About company
80 Orville Dr, Ste 100, Bohemia, NY 11716
Business hours
Monday - Friday: Open 24 hours
Weekends: 7:00am - 7:00pm EST
Years in business: 9

Service area: All US states

BBB Rating: B
Reviews About SGT Auto Transport
BBB customer reviews
Trustpilot customer reviews
Auto Transport Reviews
Birdeye Reviews
Google maps Reviews
Rating from Vehicle Shipping Advisor
4/5

Pros & Cons

ProsCons
Zero down payment requiredBroker
Transports several kinds of vehiclesAfter the carrier picks you up, no refund
Complete coverage of insuranceDoesn't provide tracking in real time
Options for expedited, assured pickup 

Positive SGT Auto Transport reviews

Customers talk about the ease of use and customer assistance of this service provider in their positive reviews.

«SGT broker agents are very polite and have great costumer service. They provide great hauling and good payment rates. You can't go wrong with SGT.They are reliable and trustworthy company.We work with them for many years and never had any problem.»

Empire Trucking I via BBB

«Great customer service. Paid on time . Answered the phone when we had questions and made process very easy.»

Hueys A via BBB

Negative reviews

Customers complain about unanticipated cancellations and hidden surcharges in their poor ratings.

«They got me a driver immediately, but after mentioning a military discount, I was told no, because the contract was already booked and agreed upon. Well that driver canceled, so now a new driver had to be found. I asked then could I have the military discount and they refused because even though a new driver was not yet found, a price was agreed upon, which was false with a new driver. … »

Brandon M via BBB

«Do not use this carrier for transport as they have a known history of baiting and switching their prices when people need them in a timely manner.»

Jesus M. via BBB

SGT Auto Transport cost

DistanceCar

SGT Auto Transport

Quote

Estimated 

Time Frame

Shipping

Type

1,173 milesToyota Camry$12954–6 daysOpen
482 milesHonda Civic$16553–4 daysEnclosed

When it comes to vehicle shipping, navigating the intricacies of industry jargon can be a bit perplexing. But fear not, as SGT Auto Transport is here to shed light on some common vehicle shipping terms, ensuring that you're well-prepared for your upcoming transport adventure.

Bill of Lading (BOL) car shipping

A critical document in the world of vehicle shipping, the Bill of Lading serves as a formal contract between customers and carriers. It outlines essential details like pickup and delivery locations, vehicle condition, and the terms of the shipping agreement. With SGT Auto Transport, you can expect a meticulously prepared Bill of Lading for clarity and peace of mind.

Door-to-Door vs. Terminal-to-Terminal

SGT Auto Transport offers two primary service options. The door-to-door service ensures that your vehicle is picked up from your location and delivered to your chosen destination. On the other hand, terminal-to-terminal service involves dropping off and picking up your vehicle at specific terminals. Each option has its advantages, and SGT Auto Transport helps clients understand the nuances to make informed decisions.

Carrier vs. Broker

SGT Auto Transport acts as a reputable broker, connecting customers with experienced carriers. Carriers are responsible for physically transporting vehicles, while brokers handle logistics and coordination. SGT Auto Transport meticulously vets and partners with dependable carriers to ensure client satisfaction.

Enclosed vs. Open Transport

The choice between enclosed and open transport can be pivotal. Enclosed transport offers heightened security, making it ideal for luxury or classic vehicles, while open transport provides a cost-effective solution for standard cars. SGT Auto Transport helps clients discern which option aligns with their specific needs.

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Expedited Shipping:

For those in a time crunch, expedited shipping offers a solution with quicker pickup and delivery times. SGT Auto Transport discusses the benefits of this service and when it's most suitable for clients with tight schedules.

Insurance Coverage vehicle transportation

Ensuring the safety of your vehicle during transport is paramount. SGT Auto Transport underscores the importance of verifying insurance details and understanding coverage limits to safeguard your valuable asset.

Carrier Inspection

Comprehensive inspections, both before and after transport, are critical. SGT Auto Transport emphasizes the significance of collaborating with the carrier to document your vehicle's condition accurately.

Non-Running Vehicles shipment

Transporting a non-running vehicle might seem challenging, but SGT Auto Transport simplifies the process by shedding light on the necessary arrangements and precautions involved.

Conclusion:

With a commitment to customer education and transparency, SGT Auto Transport aims to empower clients with knowledge and ensure a seamless, straightforward, and stress-free experience. From decoding industry terminology to facilitating your vehicle shipping journey, SGT Auto Transport is your trusted guide every step of the way.

Reviews
Howard Siegler
Howard Siegler
2 months ago
SGT AUTO TRANSPORT LOST MY BRAND NEW CAR. IT ENDED UP STOLEN. I retained SGT for the transport of my BRAND NEW 6 figure vehicle from a dealer in California to my home in Florida. The vehicle was picked up from the dealer. A few days later I got a call from the dealer that the LAPD had reached out to them as the car was found abandoned on a random street in Los Angeles. (As it was a brand new car it was not registered or titled and did not yet have license plates- so they traced it to the selling dealer). The LAPD impounded the car and determined it was stolen. After much effort on my part I was able to get the vehicle released to another transport company for shipment to my home in Florida. The best part: When I called SGT to inquire about the car after being initially contacted by the dealer/ LAPD, SGT had no idea what had happened. The next day SGT called me back and said "I guess you now know...." OK- things happen. Time for SGT to make things right. I have incurred real out of pocket expenses including a bill from the impound yard of $800+. I have a brand new car with a Carfax report showing it as stolen and recovered. Diminished value is a real thing for a high end vehicle with a Carfax issue. I reached out to SGT and they said sorry, this is not our problem. REALLY? So I guess it's my problem? Very nice. Furthermore, SGT has been unable to provide an insurance certificate for the carrier that they assigned the transport to- basically telling me that he has been uncooperative. Hiring SGT was a horrendous mistake on my part. Their complete refusal to accept ANY responsibility showed me what type of business they really are. There are so many other choices for auto transport. Never again.
Robert Flowers
Robert Flowers
2 months ago
THIS COMPANY SUCK BIG TIME...Called the company sometime in Feb 2024.Reserved a pickup date of April 12, 2024.The price of $600.00 to ship from Fla to NJ, with a pickup window of 3 days. 1 day before pickup I received a call from the company that the price would now be $1000.00. The reason they said it was now in peak season and the driver would not pick up unless I paid the $1000.00. I said when I made the reservation, they knew it was the peak season. I said I've called your company about 3 times and wanted to confirm all details and every time they confirmed the $600.00 price. 2 days before pick up. I received a call asking do I had any questions before they picked up the car. I said no, nothing on my part has changed. Then I received the call changing my price from $600.00 to $1,000.00. This company is doing the bait-and-switch game. Quoting a Seinfeld episode " You know how to make a reservation, you just don't know how to honor the reservation" The bottom line stay clear of this company, they can't be trusted. Use any other company, and save yourself a lot of problems. Buyer beware,

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